Internal Ops UX — Ford Foundation

Overview

Usability study and new BI tools across ~80 years of grantmaking artifacts; applied NLP to improve discovery and sense‑making.

My Role

Lead UX & Research — stakeholder interviews, IA, search/retrieval UX, and internal repo relaunch.

Outcomes

• Consolidated multiple repositories into a single source of truth.
• Introduced NLP‑assisted search facets and document “about‑ness”.
• Increased internal findability for program officers.

Why It Mattered

Brings modern retrieval patterns to legacy knowledge at institutional scale.